Defy! Metals Policies

Photos of products are a representation of the item you will receive and may or may not be the actual item you will receive. Please use the photos as an indicator of the general quality of the item you will receive and review the product page for any additional details regarding the condition of the item.

Ordering and Payment Policies
All Prices are subject to change due to market changes.
We reserve the right to refuse an order if the quoted price of an item is incorrect due to typographical, technical, or system error.
We reserve the right to accept or reject any order.

Once an order is placed through, you have entered into a legally binding agreement. Once your order is confirmed with a confirmation number, you cannot cancel the confirmed order.

All cashier's checks, bank money orders and personal checks are held a minimum of 6 business days. Due to recent changes in privacy laws, banks cannot provide verification of funds, which has led to longer personal check processing times. Because of these changes, while a check may be "available" in our account, it hasn't fully cleared your account. If there are insufficient funds in your account, we will not find out until the fifth business day. We therefore have to wait until the sixth business day to process orders paid by personal check. If this is unacceptable to you, please take advantage of electronic or bank wire payment options. Most banks offer bank wire processing through any branch location. See your local bank for further details on wiring procedures.

Bill pay is an accepted form of payment. You do not need an account number to do this. Your bank will simply issue a paper check, and it will be processed in the same manner as a personal check.

All orders paid via credit card, postal money order or bank wire are put into the processing queue immediately.

Return Policies
We offer a refund on non-bullion returned items up to 3 days from the day you received your items. Items are not returnable if they have been removed from original or shipped packaging. To return any items, you must have your original packing slip. All returns on credit card orders will be charged a 5% re-stocking fee. Shipping charges are non-refundable.

Bullion items are not returnable.  We will offer a buying program for bullion in the future, but for now you will need to make alternate arrangements to resell your bullion.

Lost packages will receive a refund no sooner than 30 days after the shipment date or be re-shipped at our discretion. If there is an issue with your order such as missing or damaged items, we need to be contacted within 5 business days of the receipt of your package. Please retain your packing slip as it contains necessary information for verification purposes.

Packages returned to us that remain unclaimed for 60 days from the date of purchase will be refunded 95% of the subtotal of the order.

Shipping Policies
Orders are shipped only after receipt of good funds. Orders paid by bank wire, credit card or postal money orders usually ship within 3-5 business days. Orders paid by personal check, cashier's check or bank money order are held until funds fully clear (at least 6 business days and as many as 10 business days) before processing.

A majority of orders are shipped via USPS. FedEx, UPS and Brinks are also used on occasion at our discretion.
All orders are shipped fully insured.
Multiple orders cannot be combined to save on shipping or for any other purpose.
All packages shipped via USPS will be shipped First Class, Priority or Express Mail.
All orders totaling $5,000 or more will be shipped USPS Priority Registered Mail or FedEx.

You will be notified by email when your package(s) ships. To protect our customers and defy! Metals from possible fraudulent activity, we do not provide tracking numbers on orders placed with credit cards.

All packages are shipped securely in inconspicuous packaging and give no indication of contents. Boxes may or may not be addressed from "defy!". Some oversized packages may be shipped Federal Express or UPS. International Shipping - We are not currently offering International shipping.   

In addition to those rights and remedies available to defy! under this User Agreement and/or otherwise, if, at any time, you fail to comply with any term of this User Agreement, defy! may cancel any pending order from you, whether such pending order be for a purchase or sell order and whether confirmed or not. In the event that defy! chooses to cancel an order from you, your exclusive remedy and defy!’s entire liability, if any, in connection with such cancellation is, in the case of a purchase order, a refund of the amount that you paid in the transaction, if any, or return of the items received by defy! that were included in the transaction, if any. 

Notwithstanding defy!’s  liability, if any, in connection with its cancellation of an order, defy! may apply any of your funds in its possession to pay any of your monetary obligations to defy!, and may offset any monetary obligations that defy! has to you against any monetary obligations you have to defy!.

Privacy Policy
defy! respects your privacy. We will never willfully disclose individually identifiable information about our customers to any third party.

Privacy Philosophy
defy! respects your privacy. defy! does not sell, rent, or loan any identifiable information regarding its customers to any third party. Any information you give us is held in the utmost care and security, and will not be used in ways to which you have not consented.

Use of Information Gathered
defy! will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, email address, phone number, and credit card information. This is needed in order to complete your orders.  defy! may share non-personal aggregate or summary information regarding its customers with partners or other third parties, but defy! does not sell or share any information at the individual customer level.

Subject to Applicable Laws and Regulations
This Privacy Policy is subject to applicable law and applicable regulations.

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